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Privacy Policy

NEX Privacy Policy

At NEX, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, nex.com, or interact with us online.

What Information We Collect

1. Device Information
When you visit our website, we automatically collect certain details about your device and browsing activity, including:

  • Your IP address
  • Browser type and version
  • Time zone
  • Operating system
  • Cookies and similar tracking technologies
  • Pages viewed and time spent on our site
  • Referring URLs and search terms

We use tools like cookies, log files, and web beacons to gather this information, helping us understand how visitors engage with our site and identify potential security risks.

2. Personal Data You Provide
When you make a purchase, contact us, or subscribe to our newsletter, we collect personal details such as:

  • Name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (processed securely via third-party providers)

This information is necessary to process orders, communicate with you, and improve our services.

How We Use Your Information

  • Order Fulfillment: To process and ship your orders, send confirmations, invoices, and updates.
  • Customer Support: To respond to inquiries, resolve issues, and provide assistance.
  • Personalization: To tailor content, offers, and promotions based on your preferences.
  • Security & Fraud Prevention: To protect against unauthorized activity and ensure transaction safety.
  • Marketing & Advertising: To send you relevant updates, promotions, and targeted advertisements (where permitted).

Sharing Your Data

We do not sell your personal information. However, we may share data with trusted third parties to help us operate effectively:

  • Payment Processors: To securely handle payments (e.g., Stripe, PayPal).
  • Shipping Partners: To deliver your orders.
  • Analytics Providers: Such as Google Analytics, to improve our website performance.
  • Legal & Regulatory Authorities: When required by law or to protect our rights.

You can learn more about how third-party providers handle your data by visiting their privacy policies (e.g., Google Privacy Policy).

Behavioral Advertising & Your Choices

We may use your data to serve targeted ads and marketing messages relevant to your interests. You can control your ad preferences through platforms like:

Note: We do not respond to Do Not Track signals at this time.

Your Rights & Controls

If you're a resident of the European Union, you have rights under GDPR, including:

  • Accessing the personal data we hold about you
  • Requesting corrections or updates
  • Requesting deletion of your data
  • Objecting to or restricting certain processing activities

To exercise these rights, please contact us at privacy@nex.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including processing orders and complying with legal obligations. You may request deletion of your data at any time.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy regularly.

How We Handle Payment & Klarna Services

To offer flexible payment options via Klarna, we may share limited order details with Klarna, such as contact information and purchase data, in accordance with their privacy policies. Klarna processes your data securely and in compliance with applicable laws.

Contact Us

If you have questions, concerns, or wish to exercise your rights regarding your personal data, please contact us at:

Email: privacy@nex.com
Phone: 020 7101 3277
Address:
NEX
50 Essex Street, London, WC2R 3JF

Your trust is important to us. We are committed to safeguarding your privacy and providing transparency about our data practices.